1. Membership Agreement

1.1 The SuperK Gold Membership Program (“Program”) is a loyalty program owned and operated by SuperK (Localbuy Technologies Private Limited) (“Company”), having CIN: U52590AP2019PTC113200 and registered at B-Block, G-6, Palace Heights, Sivaji Nagar, Kurmannapalem, Visakhapatnam, AP-530046, and these Terms and Conditions (“Agreement”) shall govern the relationship between the Company and each individual enrolled as a Member.

1.2 By enrolling in or participating in the Program, the Member confirms that they have read, understood, and accepted these Terms and Conditions in their entirety, and agrees to be bound by the same, including any amendments made from time to time, which may be updated without prior notice and made available on the Company’s platform.

1.3 The Company reserves the right, at its sole discretion, to amend, modify, suspend, or withdraw any part of the Program or these Terms and Conditions at any time, and such changes shall become effective immediately upon publication.

1.4 Continued participation in the Program, including any transaction or usage of Membership benefits, shall be deemed as acceptance of the latest version of these Terms and Conditions.

1.5 These Terms and Conditions define the rights and obligations of the Member, and use of the registered mobile number for any transaction under the Program shall constitute acceptance of this Agreement.

1.6 This document constitutes an electronic record under applicable laws, including the Information Technology Act, 2000, and does not require any physical or digital signature.

2. Definitions

2.1 Unless the context otherwise requires, the following terms shall have the meanings assigned to them herein.

2.2 “Member” shall mean an individual who has successfully enrolled in the Program using a valid mobile number and has an active Membership.

2.3 “Membership” shall mean the paid subscription purchased by the Member to participate in the Program.

2.4 “Cashback” shall mean the reward value credited to the Member’s SuperK account in the form of points, which may be redeemed against eligible transactions, subject to the Terms herein.

2.5 “Monthly Limit” shall mean the maximum amount of cashback that can be earned by a Member within a defined billing cycle under the selected Membership plan.

2.6 “Billing Cycle” shall mean a recurring period of approximately thirty (30) days commencing from the date of Membership activation.

2.7 “Selling Price” shall mean the final billed price of a product after adjustment of discounts, promotions, offers, and any other applicable deductions, and shall expressly exclude the Maximum Retail Price (MRP).

2.8 “Qualified Transaction” shall mean a transaction undertaken at a Qualified Store that is eligible for cashback accrual as per the Program rules.

2.9 “Qualified Store” shall mean any SuperK store, mobile application, or platform where the Program benefits are made available.

2.10 “Non-Eligible Items” shall mean such products, categories, or transactions which are excluded from cashback accrual or redemption, whether fully or partially, as determined by the Company.

3. Membership

3.1 Membership to the Program is voluntary, paid, non-transferable, non-refundable, and non-exchangeable under any circumstances.

3.2 Only individual persons are eligible to enroll in the Program, and each individual shall be permitted to maintain only one Membership linked to a unique mobile number, and multiple accounts created for the same individual may be suspended, merged, or terminated at the discretion of the Company.

3.3 Membership shall be strictly linked to the registered mobile number, which shall act as the unique identifier for all Program-related transactions and benefits.

3.4 The Member shall not transfer, assign, sell, barter, or otherwise deal with the Membership or any associated benefits for commercial or monetary gain, and any such act shall constitute misuse of the Program.

3.5 The Company reserves the absolute right, at its sole discretion and without assigning any reason, to refuse Membership, cancel an existing Membership, or restrict access to Program benefits.

4. Enrolment and Benefits

4.1 Enrolment into the Program shall be deemed complete only upon successful payment of the applicable Membership fee and verification of the registered mobile number through an authentication process. Membership plans can only be purchased at a Qualified Store. Any purchase/renewal made at places other than these would not help attain the stated benefits.

4.2 The Member shall ensure that all information provided at the time of enrolment is true, accurate, and complete, and any incorrect or misleading information may result in suspension or termination of Membership.

4.3 The Company shall not be liable for any loss of benefits, cashback, or privileges arising out of incorrect information provided by the Member.

4.4 In the event of detection of duplicate or fraudulent accounts, the Company reserves the right to merge, suspend, or permanently disable such accounts without prior notice.

4.5 The primary benefit of enrolling in the SuperK Gold Membership Program is the cashback that may be earned in accordance with the provisions set out in subsequent clauses of this Agreement; however, the scope of Membership benefits is not limited to cashback alone.

4.6 The Membership may also provide the Member with access to additional benefits, which may include, but are not limited to, exclusive member-only discounts on select products or categories, priority access to certain offers or services, and enhanced customer support.

4.7 The Member may further be eligible for periodic or event-based benefits, including but not limited to festival offers, promotional gifts, vouchers, or limited-time rewards, which may be provided at the sole discretion of the Company.

4.8 The Program may also include benefits offered through third-party alliances or partner networks, and such benefits shall be subject to the respective terms and conditions of such partners, and the Company shall not be liable for the availability, quality, or fulfillment of such third-party benefits.

4.9 The Member may be eligible to participate in referral programs, community initiatives, or other engagement-based programs introduced by the Company from time to time, and such participation shall be governed by additional terms as may be specified.

4.10 All benefits under the Membership, including cashback and non-cashback benefits, are subject to availability, eligibility criteria, operational feasibility, and Program rules, and the Company reserves the right to modify, withdraw, or substitute any such benefits at its sole discretion without prior notice.

5. Plan Validity and Cashback Structure

5.1 The Membership shall remain valid for the duration specified at the time of purchase of the selected plan, expressed in number of days, and such validity shall be computed on a continuous basis from the date of activation.

5.2 Notwithstanding the overall validity being defined in days, the earning of cashback under the Program shall operate on a calendar month basis, and cashback accrual shall reset at the beginning of each calendar month during the Membership period.

5.3 By way of illustration, and for clarity, a Membership plan purchased on the 25th day of March with a duration of ninety (90) days shall remain valid until the 24th day of June; however, cashback earning windows shall be segmented into the following calendar months, namely: from 25th March to 31st March, from 1st April to 30th April, from 1st May to 31st May, and from 1st June to 24th June, and each such period shall be treated as a distinct earning window for the purposes of cashback accrual. For the purposes of clarity and illustration only, the segmentation of Membership validity into calendar month earning

Window

Period

Type

Monthly Earning Cap Applies?

25 Mar – 31 Mar

Partial Month

Yes

Apr (Full Month)

Full Month

Yes

May (Full Month)

Full Month

Yes

1 Jun – 24 Jun

Partial Month

Yes

5.4 The total cashback that may be earned under a Membership plan shall be subject to a predefined Total Earning Cap, which shall be communicated to the Member at the time of purchase and shall represent the maximum aggregate cashback that may be accrued during the entire validity of the plan. There is no limitation on the number of transactions in which this earning can be achieved in.

5.5 In addition to the Total Earning Cap, the Program shall define a Monthly Earning Cap for each calendar month window, which shall represent the maximum cashback that may be earned during that specific calendar month, and such Monthly Earning Cap shall also be disclosed to the Member at the time of purchase.

5.6 The Membership shall operate as a subscription-based savings program wherein the Member pays an upfront fee to gain access to potential savings through cashback, and the Company does not guarantee that the Member shall necessarily realize the full value of the Total Earning Cap.

5.7 Any unutilized portion of the Monthly Earning Cap in a given calendar month shall not automatically lapse and may, subject to conditions defined herein, be carried forward in aggregate to subsequent calendar months within the same Membership validity.

5.8 In the event that the cumulative unutilized Monthly Earning Cap across prior calendar months remains within the Total Earning Cap, such residual earning potential shall be made available to the Member in the final calendar month window of the Membership validity, thereby enabling the Member to maximize the overall benefit of the plan.

5.9 By way of illustration, if a Member does not fully utilize the Monthly Earning Cap in the initial months of the Membership, and the cumulative earned cashback remains below the Total Earning Cap, the balance earning potential shall be available for accrual in the final calendar month, subject always to product eligibility, transaction conditions, and Program rules.

Illustration – Carry Forward & Final Month Usage

Scenario

Month 1

Month 2

Month 3

Final Month

A: Under-utilization

₹100 used

₹150 used

₹200 used

Remaining fully usable

B: Full utilization

₹300 used

Only balance available

In Scenario A, unused earning capacity accumulates and becomes available in the final month.
In Scenario B, most benefits are already utilized earlier; hence only the remaining Total Earning Cap is available.
The above illustrations are provided for explanatory purposes only, and in case of any inconsistency, the operative clauses shall prevail.

5.10 Auto-Renewal

5.10 Upon expiry of the active Membership, the Program may, by default, automatically renew the same Membership plan at the prevailing full price, unless the Member has opted out of such renewal through available mechanisms.

5.11 An auto-renewed Membership shall initially remain in a dormant state until the Member undertakes a transaction at a SuperK store or through the SuperK application, at which point the Membership shall be deemed activated and the new validity period shall commence from the date of such transaction.

5.12 The dormant auto-renewed Membership shall remain valid for activation for a period equivalent to the duration of the selected plan, failing which the Membership shall be automatically cancelled and the Membership fee deducted at the time of auto-renewal shall be reversed to the Member.

5.13 Any transaction conducted using the registered mobile number at a Qualified Store during the dormant period shall result in immediate activation of the auto-renewed Membership.

5.14 Cancellation

5.14 The Member shall not be entitled to cancel an active Membership once purchased, and the Membership fee shall be non-refundable under such circumstances.

5.15 Cancellation shall be permitted only in the case of an auto-renewed Membership, subject to the conditions set out herein.

5.16 In the event that a Member does not wish to continue with an auto-renewed Membership, cancellation may be initiated through the SuperK mobile application upon authentication via OTP.

5.17 Cancellation of an auto-renewed Membership shall be permitted only if the Member has not utilized benefits exceeding the Membership fee paid for such renewal, and in cases where the benefits utilized exceed the Membership fee, cancellation shall not be allowed.

5.18 The Member may also request cancellation if cashback earned during the auto-renewal period has not been redeemed, and upon cancellation, the corresponding cashback balance may be reversed or adjusted as per system rules.

5.19 In cases where the Member has not derived benefits equivalent to or exceeding the Membership fee during the auto-renewal period, the Company may, at its discretion, allow cancellation and refund or reversal in order to ensure fairness to the Member.

6. Earning of Cashback

6.1 Cashback shall be earned only on Qualified Transactions undertaken by the Member at Qualified Stores, subject to eligibility criteria as determined by the Company.

6.2 Cashback shall be calculated strictly on the Selling Price of eligible products and shall not be calculated on the Maximum Retail Price under any circumstances.

6.3 The calculation of cashback shall be carried out after adjusting for all applicable discounts, promotional offers, coupons, prior cashback usage, or any other deductions applied to the transaction.

6.4 Members may earn cashback at rates up to ten percent (10%) on eligible transactions; however, such accrual shall be subject to Monthly Limits defined under the selected Membership plan.

6.5 Once the Monthly Limit is reached within a billing cycle, no further cashback at the standard rate shall be credited, and the Company may, at its discretion, either stop cashback accrual or apply a reduced rate.

6.6 Any unused Monthly Limit at the end of a billing cycle shall lapse automatically and shall not be carried forward to subsequent billing cycles.

6.7 Cashback eligibility may vary at the product or category level, and certain items may not earn cashback or may earn reduced cashback, including but not limited to essential commodities, promotional items, or restricted categories.

6.8 Cashback on bulk purchases or unusually high-quantity transactions will be restricted, reduced, or denied entirely, as determined by the Company to ensure fair usage of the Program.

6.9 Cashback may be credited instantly at the time of billing or post completion of the transaction into the Member’s account, depending on system processing and operational factors.

6.10 The Company reserves the right to revise cashback rates, eligibility conditions, product inclusions, and calculation mechanisms at any time without prior notice.

6.11 Cashback shall be applicable only on the net cash component paid by the Member during a transaction, and any portion of the transaction settled using existing loyalty points, credits, or prior cashback shall not qualify for additional cashback accrual.

6.12 Due to the operational nature of the offline point-of-sale systems used at SuperK stores, the printed bill issued at the time of purchase shall constitute a purchase summary only, and any cashback reflected therein shall be indicative in nature and shall not be construed as final or binding.

6.13 The actual cashback amount shall be computed upon synchronization of transaction data from the store point-of-sale system to the SuperK application, and only such amount reflected in the Member’s account within the SuperK application shall be deemed final and valid.

6.14 The Company shall not be liable for any discrepancy between indicative cashback shown on the physical bill and the final cashback credited in the Member’s account.

6.15 The Membership is a subscription-based savings program and does not guarantee that the Member will achieve savings equivalent to or exceeding the Membership fee.

6.16 The actual benefit derived by the Member shall depend on purchase behavior, product eligibility, transaction conditions, and adherence to Program rules.

7. Redemption of Cashback

7.1 Cashback may be redeemed only at Qualified Stores against eligible transactions and in accordance with the redemption rules defined by the Company.

7.2 Cashback shall not be convertible into cash, transferable to another account, or redeemable outside the SuperK ecosystem.

7.3 Redemption of cashback may be subject to minimum billing conditions, product restrictions, or system-defined rules.

7.4 Cashback earned under the Program shall remain valid for a period extending until the end of the calendar month falling one (1) year from the date of accrual, following which such cashback shall expire and be forfeited without any liability on the part of the Company.

7.5 The Company shall not be responsible for any loss arising from expired cashback, unutilized benefits, or inability of the Member to redeem cashback within the stipulated time.

7.6 The Member may view and track the cashback balance at any time through the SuperK mobile application, and such balance as displayed therein shall be considered final and binding.

8. Pricing and Billing

8.1 All products shall be billed at the Selling Price determined by the store or platform, and such prices may vary across locations and time periods.

8.2 Cashback shall be calculated solely on the Selling Price and shall not be interpreted as a discount on the Maximum Retail Price.

8.3 Any difference between the Maximum Retail Price and the Selling Price shall not be considered as cashback, savings, or benefit under the Program.

8.4 Promotional claims such as “10% savings” or similar expressions are indicative in nature and subject to Monthly Limits, product exclusions, and billing conditions.

9. Usage Conditions

9.1 The Member must provide the registered mobile number at the time of billing to avail Program benefits, failing which cashback may not be credited.

9.2 The Membership may be used within a household, provided all transactions are conducted using the registered mobile number.

9.3 The Member shall be responsible for verifying cashback credits and reporting discrepancies within a reasonable time.

9.4 The Company shall not be liable for missed cashback due to incorrect number usage, system errors not reported, or operational lapses beyond reasonable control.

10. Fair Usage Policy, Suspension and Termination

10.1 The Member agrees that the Program is intended solely for personal consumption, and any use of Membership benefits for resale, arbitrage, commercial gain, or systematic exploitation of pricing, cashback structures, or promotional offers shall constitute misuse of the Program.

10.2 Any attempt to misuse the Program, including but not limited to artificial splitting of transactions, creation of multiple accounts, bulk purchasing for resale, or manipulation of billing, shall be treated as fraudulent activity.

10.3 In the event of such misuse, the Company reserves the right to cancel cashback, suspend or terminate Membership, block accounts, and take appropriate legal action.

10.4 The Company may audit transactions and enforce fair usage policies at any time.

10.5 The Company reserves the right to restrict, deny, reverse, or adjust cashback, or suspend or terminate Membership, in cases including but not limited to unusually high purchase quantities, repeated transactions of identical items, transaction patterns indicating resale behavior, or any activity deemed inconsistent with fair usage.

10.6 The splitting of transactions into multiple smaller bills for the purpose of maximizing cashback shall be treated as abuse of the Program, and the Company reserves the right to aggregate such transactions, recalculate cashback, and reverse any excess benefits derived therefrom.

10.7 The Company reserves the right to suspend or terminate Membership at its sole discretion without prior notice.

10.8 Upon termination, all benefits shall cease immediately, and any accumulated cashback or privileges may be forfeited.

11. Communication Consent and Data Privacy

11.1 By enrolling in or participating in the Program, the Member hereby consents to receive communications from the Company, including but not limited to promotional and transactional messages, via SMS, calls, WhatsApp, and application notifications, notwithstanding any registration under Do Not Disturb (DND) or the National Do Not Call Registry (NDNC), and agrees that such laws shall not restrict communication from the Company, its employees, agents, affiliates, or partners in relation to the Program.

11.2 The Member further agrees that the Company may collect, process, store, and use personal data for purposes including Program administration, analytics, service improvement, and personalized communication, in accordance with applicable laws.

11.3 Any disputes arising out of or in connection with these Terms and Conditions shall be governed by the laws of India, and the parties hereby irrevocably submit to the exclusive jurisdiction of the courts at Visakhapatnam.

12. Governing Law, Dispute Resolution and Claims

12.1 These Terms shall be governed by the laws of India, and courts as determined by the Company shall have exclusive jurisdiction.

12.2 Any dispute relating to cashback, billing, transaction eligibility, or Membership benefits must be reported by the Member within a reasonable period from the date of transaction, failing which such transaction shall be deemed accepted and final.

12.3 The Company reserves the right to require supporting documentation, transaction details, or account verification prior to processing any claim.

12.4 The decision of the Company in respect of any dispute or claim shall be final and binding on the Member.

13. Returns, Refunds, Cashback Reversal and Negative Balance

13.1 In the event of return, cancellation, exchange, or refund of any product forming part of a Qualified Transaction, the corresponding cashback earned on such transaction shall be reversed from the Member’s account to the extent attributable to such returned or cancelled items.

13.2 Where cashback earned on a transaction has already been partially or fully redeemed prior to such return, cancellation, or refund, the Company reserves the right to recover the equivalent value of such cashback by adjustment against future cashback accruals, reversal of wallet balance, or by creating a negative cashback balance in the Member’s account.

13.3 The Member acknowledges and agrees that the cashback balance may become negative in circumstances including but not limited to returns processed after redemption, reversal of incorrectly credited cashback, system corrections, or audit adjustments, and such negative balance shall be automatically adjusted against future cashback earnings without any liability on the part of the Company.

13.4 The Company shall not be liable for any perceived loss, inconvenience, or dispute arising out of cashback reversal, adjustment, or negative balance resulting from returns, cancellations, or corrections.

14. Pricing, Billing Interpretation and Customer Perception

14.1 The Member acknowledges that pricing at SuperK stores shall be determined on the basis of the Selling Price, which may differ from the Maximum Retail Price (MRP), and all transactions shall be billed accordingly.

14.2 Any perceived difference between the Maximum Retail Price and the Selling Price shall not be construed as cashback, savings, or benefit under the Program.

14.3 The Member further acknowledges that all promotional communication, including but not limited to references to savings, cashback percentages, or similar representations, are indicative in nature and subject to Earning Caps, product eligibility, exclusions, and transaction conditions.

14.4 The Company shall not be liable for any misunderstanding, misinterpretation, or expectation mismatch arising from such promotional communication.

15. Store Operations, System Limitations and Data Synchronization

15.1 The Member acknowledges that SuperK operates through a combination of offline and online systems, including store-level point-of-sale systems and application-based platforms, and there may be delays in synchronization of transaction data.

15.2 Any cashback reflected at the time of billing in the physical invoice or purchase summary shall be indicative only and shall not be treated as final or binding.

15.3 The final and binding cashback amount shall be the amount reflected in the Member’s account within the SuperK mobile application upon successful synchronization of transaction data.

15.4 The Company shall not be liable for discrepancies arising due to system latency, synchronization delays, or technical limitations.

15.5 The Member acknowledges that all records maintained by the Company, including but not limited to transaction data, cashback accrual, redemption, and account balance as reflected in the SuperK application, shall be final and binding.

15.6 In the event of any discrepancy between physical receipts, customer perception, and system records, the system records maintained by the Company shall prevail.

15.7 The Member shall not attempt to manipulate systems, exploit technical loopholes, or use automated tools, scripts, or any unauthorized mechanism in connection with the Program.

15.8 Any such activity shall result in immediate suspension or termination of Membership and may lead to further action as deemed appropriate by the Company.

15.9 The Company reserves the right to audit any transaction, Member account, or cashback accrual at any time.

15.10 In the event of detection of error, misuse, system anomaly, or inconsistency, the Company may adjust cashback, reverse incorrect credits, suspend account access, or take any corrective action deemed necessary.

16. Store-Level Representation and Operational Liability

16.1 The Company shall not be responsible for any verbal assurances, representations, or commitments made by store staff that are inconsistent with the Terms and Conditions of the Program.

16.2 Any manual override, exception, or adjustment provided at the store level shall be discretionary in nature and shall not create any precedent or entitlement for future transactions.

16.3 In the event of operational errors, including but not limited to incorrect billing, missed cashback, or system delays, the Company’s liability shall be limited to correction of such error upon verification, and no additional compensation shall be payable.

17. Limitation of Liability

The Company shall not be liable for any loss, including but not limited to loss of savings, cashback, or benefits, arising due to system errors, delays, store-level inconsistencies, or inability to access Program features, and the Program shall not be construed as a financial or investment instrument.

18. Force Majeure

The Company shall not be liable for failure or delay in performance due to events beyond its reasonable control, including natural disasters, system failures, or regulatory restrictions.

19. Residual Rights and Enforcement

19.1 The Company reserves the right to enforce these Terms and Conditions at its sole discretion and to take any action necessary to protect the integrity of the Program, including but not limited to suspension or termination of Membership, recovery or adjustment of benefits, and initiation of appropriate legal action.

19.2 The Company further reserves the right to modify, suspend, or discontinue the Program, including its benefits, structure, or pricing, at any time without prior notice, and such changes shall be binding upon the Member.

19.3 Any failure or delay by the Company in enforcing any provision of these Terms and Conditions shall not be construed as a waiver of its right to enforce such provision at any subsequent time.

19.4 Cashback earned under the Program shall be linked to the Member’s registered mobile number and shall operate as a closed-loop digital value system within the SuperK ecosystem, and shall not be construed as a payment system requiring authorization from the Reserve Bank of India.

19.5 The Member acknowledges that the cashback mechanism is intended solely for use within the SuperK ecosystem and does not constitute a regulated prepaid payment instrument under applicable laws, including the Master Directions on Prepaid Payment Instruments (PPIs) dated 27 August 2021 issued by the Reserve Bank of India, as amended from time to time, which may be referred to on the official website of the Reserve Bank of India, available at: https://rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=12156#

SuperK Gold Membership Terms and conditions :