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SuperK Gold Membership Terms and conditions :

You, the Customer, hereby acknowledge that you (“Customer”) have, without any ambiguity, understood in entirety, and accepted without any demur and / or protest and / or claim, the terms and conditions (“Terms and Conditions”) of SuperK Gold Membership Program under the brand name SuperK (Localbuy Technologies Pvt Ltd), having its CIN:U52590AP2019PTC113200 and is registered at B-Block, G-6, Palace Heights, Sivaji Nagar, Kurmannapalem, Visakhapatnam, AP-530046, as set out hereinbelow, which may be amended / modified / altered from time to time without any prior written or oral notification / intimation to (including without any prior written or oral confirmation from) the Customer, and available on this platform and agrees that the same will be binding upon the Customer and by accepting the said Terms and Conditions, the Customer shall not dispute the same and agrees to be bound by these Terms and Conditions and any amendments thereto and waives his/her right to claim and / or raise any objections / protest against the same. By registering in the SuperK Gold Membership Program, you are deemed to have accepted the below terms and conditions (as amended from time to time).

By accepting the Terms & Conditions, the Customer consents to receive information and promotional communication from SuperK and its affiliate partners. All account details, service details, special offers, updates, and any other information and promotional communications would be sent through various modes of communication including without limitation SMS, email, telecommunication, WhatsApp, and other modes of communication as may be applicable. You confirm that laws in relation to the unsolicited communication referred in “National Do Not Call Registry” (the “NDNC Registry”) as laid down by Telecom Regulatory Authority of India will not be applicable for the above mentioned communication received from SuperK, its employees, agents, affiliate partners, and/or associates.

Disputes if any, arising between the parties under these Terms and Conditions, will be governed by the laws of India and parties hereby irrevocably submit to the jurisdiction of the courts of Visakhapatnam.

General Information:

  1. SuperK’s SuperK Gold Membership program (“SuperK Gold”) is a loyalty program that provides additional benefits and Cashback points to its Members. The Customers can become a Member of SuperK Gold as long as they meet certain conditions of the SuperK Gold. These conditions can change or evolve as SuperK deems fit.

  2. SuperK reserves the right to amend, add, delete, alter and/or modify any of the terms and conditions, rules, regulations, or benefits of SuperK Gold (“Terms & Conditions of the SuperK Gold”) at any time, without (whether written or oral) prior intimation / notice to the Customer and / or without taking any prior (written or oral) approval from the Customer. The Customer categorically waives the aforesaid right of intimation / notice / approval. The Customer agrees that it is the responsibility of the Customer to keep themselves updated of the Terms & Conditions of the SuperK Gold at all times. The Customer acknowledges and agrees that SuperK does not bear any responsibility towards the Customer for any loss, damage, cost, expenses, penalties, levies incurred by the Customer in the event of any amendment / addition / deletion / change / alteration of the Terms & Conditions of the SuperK Gold.
     

Registration:

  1. SuperK Gold can only be purchased at SuperK Stores/ SuperK App or through designated SuperK Gold sales agents. Any purchase/renewal made at places other than these would not help attainSuperK cashback.

  2. On the purchase of SuperK Gold, it is compulsory to share OTP and get the phone number registered with the concerned store/sales agent. Failing to do so will result in not obtaining SuperK Gold membership.

  3. SuperK Gold comes with multiple levels of Cashback limits & validity. It is the responsibility of the customer to confirm the choice and pay the value accordingly.

  4. SuperK Gold purchase can be done only through the available payment modes. Customers cannot request additional payment modes.

  5. The additional benefits during Registration are prone to change on a regular basis.

  6. SuperK reserves the right to upgrade/downgrade or modify the customer levels of SuperK Gold Membership without any prior notice.
     

Utilisation:

  1. The customer can utilise SuperK Gold for any number of times as possible at any Qualified SuperK store. However SuperK reserves the right to put limits on the number of utilizations of SuperK Gold per customer. The list of Qualified SuperK stores is subject to change and the customer needs to check with the Store Partner on the Qualification status of the SuperK Store for SuperK Gold before billing.

  2. The customer is not supposed to use this card as a means of exchange for money or anything else. The card is non-transferrable once registered on one mobile number. The card is supposed to be used only at SuperK Stores.

  1. The customer needs to produce the SuperK Gold card and has to communicate his/her phone number on which the card is registered to be allocated or to redeem the cashback.

  2. The addition of cashback shall happen at a maximum of 10% on the bill value - cashback redeemed. For example if a customer is making a purchase of Rs. 2000 and uses 300 cashback for payment, then the customer can receive a maximum cashback of 10% over Rs. 2000- Rs. 300= Rs. 1700. Hence the customer here can receive a maximum of Rs. 170 as the cashback.

  3. There will always be exclusions with regard to SKUs, products, categories, etc where there could be a limit in the cashback that can be earned or there could be absence of cashback completely. The customer needs to check with the Store Partner/or anyone who’s billing to understand the same. 

  4. The cashback obtained is valid for 12 months from the date of billing. Any extension or deduction in the validity period will be the decision of SuperK and may or may not be communicated to the customer.

  5. A maximum cashback of Rs. 300, Rs. 500 or Rs. 1000 every month can be added as per the level in which Customer has registered.

  6. The customer cannot avail additional offers (cart offer or anything related to the same) if they would like to utilise the cashback.

  7. If the customer avails erstwhile cart offer, the customer shall not receive any cashback for that particular bill.

  8. The customer cannot request cashback on any other phone number other than the registered phone number.
     

Renewal:

  1. SuperK Gold is only valid as per the communicated & registered validity months for the customer. Once the validity period is completed the customer shall stop receiving cashback.

  2. Customers can only renew SuperK Gold once the current validity gets over.

  3. The price of SuperK Gold during renewal would be as per the price decided at that point of time by SuperK. Customers may or may not be eligible for a discount. Customer is not eligible for demanding the original price at which he/she has purchased SuperK Gold.

  4. The renewal has to be done only at SuperK Stores or through designated SuperK Gold sales agents. Any purchase/renewal made at places other than these would not help in attaining SuperK cashback.
     

Generic:

  1. The issuance or operation of the SuperK cashback is not classified as a payment system requiring approval / authorisation by RBI. Therefore, the Wallet is not subject to regulation or supervision by the RBI.

  2. SuperK Gold cashback will be linked to the Customers mobile number. SuperK Gold cashback is a Closed Digital Wallet (“Wallet”) as defined under the Master Directions on Prepaid Payment Instruments (PPIs) (“Master Direction”) issued by the Reserve Bank of India (“RBI”) on 27 August 2021 and as modified from time to time and the said Master Direction is available at: https://rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=12156#

  3. Customers should have downloaded and registered on the SuperK App in order to redeem the SuperK Gold Cashback.

  4. It is the responsibility of the Member to use the SuperK Gold Cashback before it expires. SuperK will not be liable for any loss or inconvenience caused due to the expiration of the SuperK Gold Cashback.

  5. SuperK reserves the right to refuse giving SuperK Gold Cashback or redeeming the SuperK Gold Cashback to any individual (for any reason whatsoever like suspected fraud), at its sole discretion and without assigning any reason thereof. SuperK reserves the right to modify, suspend, or terminate SuperK Gold at any time in its sole discretion, with or without prior notice. The decision to withhold redemption of SuperK Gold or terminate SuperK Gold will be made at SuperK's sole discretion and will be final and binding.

  6. SuperK may use the data collected from Applicants/Members/Customers during the sign-up process to gain a better understanding of their needs and preferences. This data will help SuperK to better serve its customers, providing them with a more personalised shopping experience that is tailored to the individual customer's interests. The ultimate goal is to provide our customer a better shopping experience, additional benefits and engagement.

     

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